Intercom Advanced is the customer service platform built for growing support teams, paired here with Fin, Intercom’s AI agent that resolves customer conversations automatically across chat and email. This deal bundles both together with 5 full seats, 20 free Lite seats, and a monthly credit pool for Fin’s AI-resolved outcomes.
For an operator running customer support with a small team, this setup removes the two costs that usually scale fastest with Intercom: per-seat pricing for everyone who touches a ticket, and per-resolution billing for the AI agent. The 5 full seats cover teammates who actively work conversations, while the 20 Lite seats let managers or other internal staff view activity without needing a paid seat themselves.
This deal gives you a full year of Fin AI Agent and Intercom Advanced, activated on your own email – one buyer activates the account and brings their support team in.
No – the account is activated on your own email, with no shared login at the admin level. You then invite your own team into the included seats, the same way Intercom account owners normally manage their workspace.
The 5 full seats are for teammates who actively work customer conversations – replying, assigning, and using the core support features. The 20 Lite seats are free and meant for people who need visibility into what’s happening – like a manager who wants to see conversations – without needing to actively respond to customers.
That credit pool resets each month and doesn’t roll over if unused, the same way Intercom’s resolution balances normally work. If your team is consistently using more than $100/month in AI-resolved outcomes, that’s worth knowing before you buy, since this deal includes that specific monthly allowance rather than unlimited usage.
No. It only works on a fresh account – one with no prior Intercom or Fin subscription, and no previous trial. If the email you give us has used Intercom before at a paid tier or trial, activation won’t go through. Use a fresh email if your main account doesn’t qualify.
No. Each subscription redeems once per account, for the 1-year period stated. It doesn’t stack – buying it again on an account that’s already activated won’t add a second year on top.
Not on the same account. Once a year has been used, that account isn’t eligible again – you’d need to activate on a fresh account, or move to an official subscription directly with Intercom going forward.
Message us with your order details and we’ll help sort it out. (This covers genuine activation issues – not accounts that didn’t meet the fresh-account requirement.)
Usually within a few hours of payment confirmation.